Refund policy

Return & Refund Policy – Cartiquo

Last updated: 29 March 2026

At Cartiquo, we strive to deliver high-quality products and a seamless shopping experience. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Return Eligibility (7 Days Policy)

We offer a 7-day return window from the date of delivery.

To be eligible for a return:

The item must be unused, unworn, and in original condition
The product must be in its original packaging with all tags intact
Proof of purchase (order ID, invoice, or email confirmation) is required

Returns requested after 7 days of delivery will not be accepted.

⚠️ IMPORTANT – UNBOXING VIDEO (MANDATORY)

You must record a clear, continuous, and unedited unboxing video at the time of opening your package.

The video must show the package from all sides before opening
The entire unboxing process must be recorded without cuts or edits
The product and any issue (damage, defect, missing item) must be clearly visible

This video is mandatory for all return, replacement, or refund claims.
Claims without proper unboxing video evidence may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Used or damaged products (not caused during delivery)
Products without original packaging or tags
Items returned without prior approval
Clearance, sale, or promotional items (if applicable)
Personal use items (for hygiene reasons, where applicable)

3. Damaged, Defective, or Incorrect Products

If you receive:

A damaged product
A defective item
A wrong product

You must contact us within 48 hours of delivery at:

📧 support@cartiquo.com

Include:

Order ID
Clear photos of the product
Mandatory unboxing video (as mentioned above)

After verification, we will offer:

Replacement (preferred), or
Refund (if replacement is not available)

4. Return Process

To initiate a return:

Email us at support@cartiquo.com within 7 days of delivery
Provide order details and reason for return
Our team will review and approve the request
You will receive return instructions

Note:

Unauthorized returns will not be accepted
In some cases, customers may be required to ship the product back

5. Refund Policy

Once your return is approved and processed:

Refunds will be issued to the original payment method (for prepaid orders)
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit

Processing Time:

Refunds are processed within 5–10 business days after approval
Payment gateway timelines (Razorpay, banks) may vary

6. Shipping Charges

Original shipping charges are non-refundable
Return shipping costs may be borne by the customer unless the product is defective or incorrect

7. Order Cancellation

Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible

8. Fraud Prevention & Fair Usage

To maintain a fair shopping environment, Cartiquo reserves the right to:

Reject returns that do not meet our policy conditions
Deny repeated or suspicious return/refund requests
Take necessary action in case of misuse or fraudulent claims

9. Third-Party Services Disclaimer

We use trusted third-party platforms such as Shopify, Razorpay, logistics partners, and marketing platforms (e.g., Meta, Google) to operate our business.

While we ensure best practices, delays or issues caused by these third-party services may be beyond our direct control.